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  • Support Services: Checklist for change server sitecode / Delete Branch
    Answer: what will happen to the transactions and the data created using the old sitecode? will the data created using the old sitecode be transferred to the main ...
  • Support Services: Deleting client sales
    Answer: Pre-update Questions: Have you created a backup of the data? Has the client reported the sales they made to the BIR? this is to make sure that we ...
  • Support Services: Checklist when copying products from another branch
    Answer: ask the client which data to include if product is requested to be included double check the following do you copy the branchprice  the product image should be ...
  • Documentation: POS Settings List
    Answer: V4.4.4.0 Retail POS Settings Important Settings (data related): POS Sync Mode 0 = ServerPos; 1 = PosOwnDb If set to ServerPos, transactions are saved to sync table. If set to PosOwnDb, ...
  • Common Problems: Common update problems: patcher [unknown database 'nelsoft_retail']
    Answer: Error encountered:  The cause: Solution: Set the environment variable to the path where the mysql.exe can be found.  It's usually under program files\mysql\mysql server 5.5\bin (remember to put ...
  • Core C-Sharp: Retail POS Change Log
    Answer: 4.4.17.0 Mantis #60451 Added "Approval Date" setting on Header Details tab on Settings. Modified checker if the approval date has changed. Mantis #60027 Added new setting "Show Zero Priced Items" ...
  • Core C-Sharp: AutoSync v4 Change Log
    Answer: v4.0.4.34 Mantis #114863 Fix sync stuck: idempotent sync table insert and force-remove wids from sender on failure v4.0.4.33 Mantis #114446 (revision) fix conditions for syncing v4.0.4.32 Mantis #114446 add feature if failed to ...
  • Core C-Sharp: Autosync v5 (Manualsync) Change Log
    Answer: v5.0.2.1 Mantis #57079 Added an exclusion list to delete from sync table to prevent sending superadmin user data. Added a filter in rare case an update happens after ...
  • Queries: Compare Server vs POS data
    Answer:   set @branchid = 1; set @terminalno = 1; set @startdate = '2000-01-01'; set @enddate = '2020-12-30 23:59:59'; select @terminalno, sales.´sales amount´, collection.´collection sales amount´,collection.´collection detail amount´, ...
  • Queries: Run MYSQL DB COMARE
    Answer: 1. go to the directory where mysql db compare is found using CMD and run this command: mysqldbcompare --server1=root:121586@'10073-15-POS03' --server2=root:121586@'127.0.0.1' nelsoft:nelsoft --run-all-tests --changes-for=server1 --difftype=differ --skip-data-check --skip-row-count ...

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