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  • Product Release: Version Compatibility table
    Answer:   # Web POS Database Autosync Manual Sync Runsql 1 4.2.0.3 4.4.3.34 3.3 4.0.0.21 5.0.0.35   2 4.3.X.X 4.4.4.0 3.4 4.0.0.23  5.0.0.36     3 4.3.X.X 4.4.4.8 3.5 4.0.2.24  5.0.0.37    4  4.3.X.X 4.4.4.28 4.0 4.0.3.0 5.0.1.0   5 4.4.X.X 4.4.4.28 4.0 4.0.3.0 5.0.1.0 receive_sd_permission   *only runsql is necessary to be updated to 4.4 from 4.3  ...
  • General Processes/Information: Product Versioning Scheme Followed by Nelsoft
    Answer: For the web system, POS, and Autosync versioning: follow semantic versioning with additional 1 digit (4) on the left for the core version. "Given a version number ...
  • Server Setup: System directory on clients units
    Answer: Directory format standard if the client is using GIT: C:/NS/WS_X/nelsoft_inventoryC:/NS/WS_X/Autosync C:/NS/POSC:/NS/POS/Autosync Important: This directory should be strictly followed. The used and most updated software should be placed in directories with ...
  • Server Setup: Server/POS Pre-update Checklist
    Answer: Here are some questions that should be answered before deciding if we are ready to update the client's unit.  Client Should be informed and agree to the ...
  • Server Setup: Server/POS Post-update Checklist
    Answer: POS Checklist There are still space left in the storage (there should be at least 2GB of space left on the unit) Check if the user can ...
  • Server Setup: Multiple POS setup checklist
    Answer: Both POS should have the the same PTU information KEEP THE PTU DETAILS BLANK on the reported POS to prevent the client from using it without any ...
  • Server Setup: Server Setup Checklist
    Answer: Questions to ask: What should be the value of the POSD settings for all the POS? is this branch of the client VAT or non-VAT? is the client ...
  • Support Services: Recompute Inventory/ Reset Inventory to Zero
    Answer: Things to remember before deciding to recompute the clients inventory: Make sure that there aren't any recent inventory adjustments made by the client before doing recompute ...
  • Support Services: Checklist when changing terminalno
    Answer: Create Backup OR number should still be continuous. Recompute the reading/get the last reading and change the terminal no. Autosync branchid is changed.  Make sure all the pending data ...
  • Support Services: Deleting client sales
    Answer: Pre-update Questions: Have you created a backup of the data? Has the client reported the sales they made to the BIR? this is to make sure that we ...

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