Before March 1, Nelsoft has already been making announcements regarding the strict implementation of the maintenance subscription rules. The rules state that by March 1, the clients who have expired subscriptions will not be supported. The services encompass everything except the issues that are already existing before March 1. For better understanding here is a sample table of the services blocked when clients have expired subscriptions. 

Like all subscription based services, once the client is paid, all support services are provided. So for all help desk personnel, make sure to check the client base system first, if the client is paid, before providing any support.

We will only continue supporting a client once a payment is made. 

Here are some answerst to questions that you might have:

-The maintenance is paid per branch and new branches within the maintenance period are supported which means that some branches are supported and some aren't.
-The Client's system can't be updated as long as some branches have an expired subscription. 
-YES, even issues with CLASS S urgency are not supported.
-YES, even BIR issues are not supported.
-Hardware issues can be supported as long as the hardware is under warranty regardless if the client is subscribed.
-In case the client wants to ask for a support quotation, the rate is the same if they asked for a customization. The client will only be supported after the quotation has been fully paid.
-Clients with paid subscription will be prioritized over those who will only pay per issue. 
-Clients can't schedule training within the office.
-Issues that are already existing  before March 1 will still be supported even if the client is not subscribed.