INCIDENT REPORT FOR ISSUES WITH ONE OR MORE BACK JOBS
Effective immediately, all issues with one or more back job needs a corresponding incident report from the reporter of issue and developer who fixed it separately. This is to keep track of all redundant issues that were resolved already but keeps on coming back due to unknown instances or recurring problems after fix. Said incident report must be submitted on the same day that the client reported the issue again.

POSD ACTIVATION DURING POS SETUP
Due to various reports this past months related to POS, both help desk and dev team, especially the persons involved in the setup must know first the following:

1. If client requested for a POSD, kindly make sure that the percentage mentioned has been set correctly and autoswitch and autoxz must be set to 1.
2. If for instance, there is no clear information about it, kindly approach help desk wherein they can refer to the existing branches or directly asked the salesman.
3. For POS to be setup inside malls, POSD must not be activated as it needs to show 100% of the total daily sales to the Mall Administrator.
4. For double checking and access limitation purposes, kindly make sure that only the manager or the person assigned by the owner will be the one to undergo POSD training.