INCLUSION OF SYSTEM AND/OR SOFTWARE VERSION TO MANTIS TICKETS
For in-depth checking purposes and easy diagnosis of issues occurring on client side, effective immediately, kindly indicate the system and/or software version of the concerned product of NS such as; POS, web system, barcode software and Autosync. It is to be input on “OS Version” text field when creating Mantis report.

NEW USER ACCOUNT ON PORT 82 AND OUTLET INDICATOR
For monitoring purposes, starting today, each Help Desk personnel will use their own account information to login to port 82 and input, view and/or modify necessary details needed. In line with this, there is an additional checkbox within the Branch page which is the “Outlet”. Newly added outlet shall be recorded within branch page and check it to indicate that it is an outlet. This is to avoid instances that existing branch ID for outlets be used on newly created branch.

REPLYING ON WECHAT GROUPS
To ensure efficient customer service, we created WeChat groups per valued clients long time ago already. It is an everyday routine replying on their concerns within the group. Recently, due to many issues occurring to some of our clients, effective immediately, all replies to concerns major or minor raised within the group chat will be send personally on respective sender of the query. This is to avoid the thinking that there are a lot of issues regarding our system.