CHECKING OF CUSTOMIZATION INQUIRY AND SPREADSHEET
All Help Desk personnel, Support Developers and CS Team should have an access to Customization Spreadsheet to always check all pending and accomplished customization requests. If Help Desk representative received any inquiry about customization, they should first check the sheet prior to approaching the Customization Team Head or any of the CS team members to have full knowledge if the inquiry is an existing one.

PARTICIPATION OF MARVIC GONZALES AND CHRISTIAN BELONIO IN CUSTOMIZATION TEAM
Afar from what has planned before about assigning of point person in CS Team which was Marvic Gonzales, he will now be part of the Help Desk Team again. There will be no more specific Helpdesk personnel for Customization team. Hence, Christian and Marvic will still attend meetings together with the customization team to keep the Helpdesk Team updated to all customization issues. They are expected to reiterate the minutes of meeting with the other Helpdesk personnel.
DISTRIBUTION OF CUSTOMIZATION RELATED CALLS AND INQUIRIES TO ALL HELPDESK PERSONNEL
All members of the Helpdesk Team are now expected to take calls regarding system customization. Upon receiving the call, they should be able to get the maximum details of the request. They can also check the subject software if there are some system feature(s) that has the same function with the client’s request. If client pushed through, then it shall be reported through Mantis with utmost and as specific details as possible and assign it to CS Team Head.

TRAINING OF HELPDESK TEAM ABOUT CUSTOMIZATION MATTERS
All members of the Helpdesk Team will undergo a training on step-by-step information gathering of customization requests. This is to avoid lacking of details to be included in the Mantis tickets assigned to CS Team. Further details regarding this matter shall be announced once necessary materials are already prepared.

HANDLING OF CUSTOMIZATION TEAM MOBILE PHONE
The mobile phone of Customization Team is now handled and under the accountability of Benjolynne Sia. All calls, messages either SMS or thru WeChat shall now be answered by her given that they are all customization related inquiries and/or reports. Otherwise, it shall be reported first to Helpdesk Team for issuance of Mantis ticket.

APPROVAL FOR CHANGING OF VALUES IN POS SETTINGS
Changing of complex values within settings.txt shall undergo an approval before applying the changes. This is to avoid discrepancy on client’s data most specifically on sales detail the client is submitting to Bureau of Internal Revenue. Below are the list of settings that should not be modified without approval:

• Isvat
• posddisableswitch
• posdautoxz
• posdautoswitch
• xzdesign_unite
• posdreceiptautoswitch