All clients will have a wechat group that includes the following: 

1. All HD WeChat accounts
2. Collection team including Emily's (E65818989) WeChat accounts
3. Internal technician WeChat accounts

The format for each group name is: yymmdd clientid clientname | Nelsoft

• The date portion in the group name is the client's maintenance expiry date.
• The expiry date for the whole group is the earliest expiration date in the whole client group. 

Once the maintenance period has passed, we will give the client another 2 weeks to pay for the maintenance. If the client still hasn't paid by then, all hd and tech accounts will leave the group and only the collection team accounts will be left. 

Additional changes:

• All concerns should be directed in the group chat. 
• This process will be implemented immediately.
• Initially, the help desk will start by creating groups for clients that are not yet expired.
• All clients will be briefed regarding the process in the group chat once it's implemented. 
• We should warn the client one last time a few days before the period of 2 weeks expires.
• All reported issues will still be supported even after expiration.

For new clients:

• should automatically have WeChat groups upon addition to the client base.
• the expiry date is 1 year after the following month that the client is added.
  • If the client is added by June 4, 2019, the expiry date is July 1, 2020.